Three Checks

Your Account Check at Spindog Casino, Step by Step

Every licensed casino must confirm who you are, so Spindog Casino Ltd checks your documents, and the whole check usually takes 56 hours.

Start The Check Now

UK Gambling Commission licensedLicense 98544-4909-R-160256, audited by QUINEL and GLI.

Before Any Payout

Read These Six Lines First

After reading this table you will know who runs the check and where to ask about it.

Who checks

Spindog Casino Ltd

Under which licence

UK Gambling Commission, 98544-4909-R-160256

How long

56 hours

When mandatory

at the latest before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Straight Through

A Check That Passes First Time

We keep the route short and plain, so a clean upload rarely comes back to you.

Reading the List First

Look for the verification area in your account menu and note which documents it asks for. Read that short list before you scan anything.

When You Take the Photo

Photograph your identity document flat, in day light, with all four corners inside the frame. Glare and cropped edges are the usual cause of a second request.

Match the Name Exactly

Keep the payment proof separate from your identity papers and match the name on it exactly. A bank statement or card screenshot that shows your full name works best.

Why Is It Held Up?

Wait for the outcome rather than uploading the same file twice, which slows the queue. If a document is rejected, you will be told which one and why.

Right First Time

Copies You Will Be Asked For

We only ask for what the licence requires, and nothing here goes beyond those three papers.

Proof of identity

Confirmsyour name and date of birth

Must showall four corners visible and readable

Proof of address

Confirmswhere you actually live

Must showyour name and full address, recently dated

Payment method confirmation

Confirmsthe account your money moves through

Must showyour own name on the card or account

Usual Refusals and Their Cures

An Old Bill on File. Documents are accepted only when they are current, so an older bill shows where you lived, not where you live now. Pick the most recent bill you have. Keep the issue date clearly in frame.

Blur and Cropped Edges. A phone held too close or a corner left out of frame leaves details unreadable, and the check stops there. Lay the paper flat on a table. Fit all four corners in frame.

Why Did My App Grab Fail? A screen grab of a banking app strips the detail a check needs, so send the document itself, photographed. Save the original document, then print it. Photograph that printout, not the screen.

Routine Check, Not Suspicion

Expect this question because our licence requires it: the UK Gambling Commission, 98544-4909-R-160256, obliges us to know where a player's money comes from. Treat it as routine paperwork that every licensed operator handles, not an accusation.

Which of these we need depends on your situation and your payment history.

Recent bank statements
Payslips from your employer
Your latest tax return
Proof of a property sale
Pension or benefit letters

Four Trigger Points

Cleared Early, Paid Without Delay

Here the ask follows your activity, so you can see it coming instead of meeting it at payout.

Fix Your Details

Your name, birth date or address sits differently on the account than on the paper you sent, so we ask for the copy that settles it.

Why Is This One Different?

An amount far above your usual pattern stands out in any review, and a short explanation with a paper trail clears it quickly.

Age Confirmation

Signing up brings an age check: we confirm you are 18 or over and ask for an identity document that shows your date of birth.

Why Now, at Payout?

Your first payout brings the full check, because that is the point where the licence requires us to have your identity confirmed.

Know Before You Send

Settle the Doubts Before You Send

Seven replies that cover paperwork, timing, data handling and the licence behind the request.

Do I need to upload my ID more than once?+

Usually no. Once a copy of your proof of identity and proof of address has cleared, it stays on file and covers later withdrawals. Fresh copies are requested only if a document expires or a detail on your account changes.

What do I do if my name has changed since signing up?+

Send the current proof of identity in your new name together with the paperwork showing the change, and a short note to [email protected]. The name on your proof of identity and proof of address needs to match the one on the account before a payout is released.

What is a source of funds check actually for?+

It is a routine part of holding a UK Gambling Commission licence, not a suspicion about you. Operators must show where gambling money comes from so that criminal funds cannot move through player accounts, and every licensed site runs the same check.

How long does verification take once I have uploaded?+

Most checks are finished within 56 hours of the documents arriving. A clear photo and matching names keep it near the shorter end; anything blurry or mismatched adds a round of emails. Live chat can tell you where a file stands.

Who licenses Spindog Casino and what is the number?+

Spindog Casino Ltd trades under a UK Gambling Commission licence, number 98544-4909-R-160256. That regulator sets the verification rules this page describes, so the checks come from the licence rather than from any house preference.

Is my ID safe when I send it over?+

Yes. Uploads travel over TLS 1.3 encryption and are handled under the privacy policy, with [email protected] as the contact for anything about your file. Only staff who need the copies for the check can open them.

When do I actually have to verify my account?+

By the licence, the check must be complete before your first withdrawal, and we may ask earlier, at registration or at your first deposit. Getting the papers in early means a payout request is not held up.