The worry most people bring here: how much detail is needed before anyone can actually help.
trustWhat if support cannot find my account from my name?+
If you are unsure what the desk can see, help this much: you gamed address you registered, your full name and the date of your last deposit are enough to match an account. The agent never needs your password, and please do not send it. Anything about a payment is quicker with the reference from your wallet or bank.
trustWhere can I get help in Finnish instead of English?+
Where a language other than English is needed, assistance is given in German, Finnish and Norwegian as well as English. Replies follow the language of the desk you reach, so a Finnish speaker writing to the general inbox receives a Finnish answer. Reading the site is not the same skill, so say which language you prefer in your first message.
trustWhat if I want my personal data deleted?+
If you want a copy of the information held about you, or you want it erased, address a request to
[email protected]. Records the licence obliges the operator to keep, such as account and transaction history, cannot be removed within the retention period. You receive a reply to the same inbox you write from.
trustCan I deposit before my documents are checked?+
Can I play while checks are running? Verification is normally finished within 56 hours once all three documents arrive. Proof of identity, proof of address and payment method confirmation are the pieces needed, and a clear photograph of each saves a second round. Delays almost always come from a blurred upload or an address document older than three months.
trustHow long do I wait if I contact you on a Sunday night?+
When is anyone on hand? Support answers right through the night, every night, at weekends and on bank holidays, on all three channels. Times quoted on this page are in GMT, which is the clock London runs on through the winter. A message sent at three in the morning reaches a person, not a queue that opens at nine.
trustWhere do I go when the answer I got is not good enough?+
Where a reply leaves you unconvinced, ask the same desk for a review and say plainly what outcome you want. Complaints go to support first, so the record of your case is complete. If the final response still falls short, you may take the matter to the UK Gambling Commission.
trustWhat happens when a casino cannot settle a dispute?+
What happens when something goes wrong is settled by the licence: Spindog Casino Ltd operates under the UK Gambling Commission, licence 98544-4909-R-160256. That permission covers the games, the payments and the treatment of players in this country. A dispute that cannot be resolved in-house is dealt with by the same regulator.